1. Who we are
The data controller is [Eluno Labs legal entity], registered at [registered address]. For any privacy question you can reach us at [privacy@elunolabs.com].
2. Data we collect
We collect only what a given feature needs to work:
- Data you provide. When you contact us, we receive your email address and the contents of your message.
- App content. Most of our apps store your content on your device. Where data is synced or backed up, this is described in the relevant app and listed here: [per-app data summary].
- Usage & diagnostics. If enabled, we collect aggregated, non-identifying analytics and crash reports via [analytics provider] to improve stability and design.
- Purchases. Payments are processed by Apple and Google. We receive a purchase confirmation but never your full payment details.
3. How we use data
- To provide, maintain, and improve the Services.
- To respond to your enquiries and provide support.
- To diagnose problems and keep the Services secure.
- To comply with legal obligations.
Our legal bases (where the GDPR applies) are performance of a contract, legitimate interests, consent, and legal obligation, as appropriate.
4. Sharing & processors
We do not sell personal data. We share data only with service providers that process it on our behalf, such as [hosting provider], [analytics provider], and the app stores. A current list of sub-processors is available on request.
5. Retention
We keep personal data only as long as necessary for the purposes above, then delete or anonymise it. Support correspondence is retained for [retention period].
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, export, or restrict the processing of your data, and to object or withdraw consent. To exercise any right, email [privacy@elunolabs.com]. You may also lodge a complaint with your local data protection authority.
See Support for how to delete your account and data directly.
7. Children
Our Services are not directed to children under [age], and we do not knowingly collect their data.
8. International transfers
Where data is transferred outside your region, we rely on appropriate safeguards such as Standard Contractual Clauses.
9. Changes
We may update this policy from time to time. Material changes will be announced on this page with a revised “Last updated” date.
10. Contact
Questions? Write to [privacy@elunolabs.com] or [registered address].